At True AfterCare, we are committed to providing clients and users of this Service authoritative and accurate health information. To achieve our goal of providing online information that is thorough, well-written, current, and unbiased, we have developed strong standards and processes.
This website, including all its content, look and feel, databases, domain name (collectively the “Service”) is owned and maintained by or for True AfterCare (TRUE AFTERCARE), an Arizona limited liability company.
This document, consisting of Part I, Part II, and Part III, is both an AGREEMENT hereby entered by you and TRUE AFTERCARE and the policy of TRUE AFTERCARE in making this Service available to you.
Part I – Services Provided through this Website
Part I describes how information provided through this Service is selected, reviewed, and updated, and what the role of this Service is in providing information. If you have any questions, suggestions, or comments, please contact our Chief Operating Officer at firstname.lastname@example.org.
This Service provides health information, it does not provide medical advice.
The information and online services we provide through this Service are not meant to replace the advice and care you receive from your health care professional and are not moderated or reviewed by a healthcare professional, and any communications do not constitute medical advice and should not be relied upon as such.
We hope that this information will help you to be better able to participate with your health care providers and True AfterCare coaching team in making informed decisions about your care. Except where explicitly stated otherwise, it is not intended as specific medical advice. It is not a substitute for appropriate professional medical treatment or diagnosis. The resources, data submission forms, and other means of communication provided through this Service are for non-urgent purposes only.
Do not attempt to access emergency care through this Service. If you think you have a medical or psychiatric emergency, call 911 immediately or go to the nearest hospital.
Content selection and credibility
Topics to be covered, their emphasis, and placement on the site are determined by our Service content team.
Whether produced by TRUE AFTERCARE or licensed from outside sources, our site will contain health information that we believe to be credible and up-to-date. We will not make claims of therapeutic benefit without reasonable support. We encourage you to submit any comments or concerns you have about any health information Content on this Service by contacting our Chief Operating Officer at kristen@TrueAfterCare.com.
Where our health information comes from
The health information on this Service is either authored or produced by TRUE AFTERCARE staff and our Clinical Director that have reviewed and approved outside sources
To provide you with additional resources, this Service may contain hyperlinks to non-TRUE AFTERCARE services. However, unless we state otherwise, providing an external link does not imply that may be of benefit to you or that it is formally endorsed by TRUE AFTERCARE. We will make reasonable efforts to ascertain that linked sites abide by appropriate ethical standards of conduct. While we do select the sites that we link to with care, we do not vouch for or assume responsibility for the material contained on those sites. When you do choose to link to an external site, you will be clearly advised that you are exiting our site.
External health-related Services to which we provide a link must meet all the following criteria:
• The Service is provided by an organization known to TRUE AFTERCARE
• It offers relevant products, services, and/or health information
• The health information on this site meets our standards for thoroughness, accuracy, relevance, and timeliness
We reevaluate all external health-related Services to which we link at least annually.
We will clearly disclose on the site any significant business relationships between TRUE AFTERCARE and other organizations mentioned on our site. We will make reasonable efforts to determine that companies that provide health content or health-related services for this Service abide by appropriate standards of conduct.
This Service does not accept payment for advertising from any source not affiliated with TRUE AFTERCARE.
Part II – Privacy Practices for this Service
Part II of the policy describes how we protect your privacy as a user of this Service; not as a client. If you are a client of TRUE AFTERCARE, you have other rights with respect to data within a designated record set, which is a term defined under the Health Insurance and Portability and Accountability Act of 1996 (“HIPAA”). For a more complete description of a patient’s rights under HIPAA, please refer to the Notice of Privacy Practices provided when you enroll in our program. Our Notice of Privacy Practices is also included on the True AfterCare website.
Web Site Privacy Statement
We do not sell or rent personal information received through your use of this Service. This Service has security measures in place to help protect against the loss, misuse, or alteration of information under our control. These measures include encryption of data and using a secured messaging service when we send you personal information electronically. Despite these measures, the confidentiality of any communication or material transmitted to or from us via this Service by Internet or e-mail cannot be guaranteed. If you have privacy or data security related questions, please feel free to contact the office identified at the end of this document.
Site Visitor data
TRUE AFTERCARE routinely gathers data on activity at this Service site, such as how many people visit the site, the pages they visit, where they come from, how long they stay on the site, etc. The data is collected on an aggregate, anonymous basis, which means that no personally identifiable information is associated with the data. This data helps us improve the Service for you, including it site content and overall usage. The information is not shared with other organizations for their independent use.
Collecting and using personal information
Except as disclosed in this policy and the Notice of Privacy Practices, we do not collect any identifiable information about visitors to this site.
1. Web logs
We maintain standard web logs that record data about all visitors and customers who use this site and we store this information for a while. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited the site; the pages you viewed on the site; the address of the website you linked from, if any. If you sign on to this Service to use its secured features, our web logs will also contain an individual identifier and show the services you have accessed.
All web logs are stored securely and may only be accessed by TRUE AFTERCARE employees or designees on a need-to-know basis for a specific purpose. TRUE AFTERCARE uses web log information to help us design our site, to identify popular features, to resolve user, hardware, and software problems, and to make the site more useful to visitors.
2. Internet cookies
We may place Internet “cookies” on the computer hard drives of visitors to this Service site. Information we obtain from cookies helps us to tailor our site to be more helpful and efficient for you. The cookie consists of a unique identifier that does not contain information about you or your health history. We use two types of cookies, “session” cookies and “persistent” cookies.
A session cookie is temporary and expires after you end a session and close your web browser. We use session cookies to help customize your experience on our site, maintain your signed-on status as you navigate through our features, and to track your “click path” through our web pages.
You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of this site may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser’s help file for detailed instructions and browser updates available from the browser licensor. In addition, further information regarding cookies may be available on other websites or from your Internet service provider. Netscape and Internet Explorer are two common browsers.
3. Web beacons
We may also occasionally use “web beacons” (also known as “clear gifs,” “web bugs, ” “1-pixel gifs,” etc.) that allow us to collect non-personal information about your response to our e-mail communications, and for other purposes. Web beacons are tiny images, placed on a Web page or e-mail that can tell us if you’ve gone to a particular area on our Service site. For example, if you’ve given us permission to send you e-mails, we may send you an e-mail urging you to use a certain feature of this Service. If you do respond to that e-mail and use that feature, the web beacon will tell us that our e-mail communication with you has been successful. We do not collect any personal health information with a web beacon, and do not link web beacons with any other personal health information you’ve given us.
Since Web beacons are used in conjunction with persistent cookies (described above), if you set your browser to decline or deactivate cookies, Web beacons cannot function.
We may use a third-party vendor to help us manage some of our e-mail communications with you. While we may supply this vendor with e-mail addresses of those we wish them to contact, your e-mail address is never used for any purpose other than to communicate with you on our behalf. When you click on a link in an e-mail, you may temporarily be redirected through one of the vendor’s servers (although this process will be invisible to you) which will register that you’ve clicked on that link and have visited our Service site. TRUE AFTERCARE never shares any information, other than your e-mail address, with our third-party e-mail vendor, which does not share these e-mail addresses with anyone else.
Even if you have given us permission to send e-mails to you, you may revoke that permission at any time by following the “unsubscribe” information at the bottom of each such e-mail.
5. Credit card transactions
If you provide us with your credit card number for fee for service payments, we will treat your credit card number in a secure manner. But your credit card number should never be entered into an unsecured website page. Not all pages on this Service are intended to be secure. Only provide a credit card number in the box or area that we specifically designate as secure.
We do not knowingly allow or solicit anyone under the age of 13 to participate in any activity at this site, and we do not knowingly allow TRUE AFTERCARE clients under the age of 13 to create accounts that allow access to the secured features of this site.
We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever feasible. Personal information disclosed to vendors or contractors for our operational purposes may not be re-disclosed to others by such a vendor or contractor.
We may disclose personal information when required to do so by a subpoena, court order, or search warrant. We may disclose personal information as we deem it appropriate to protect the safety of an individual or for an investigation related to public safety or to report an activity that appears to be in violation of law. We may disclose personal information to protect the security and reliability of this Service and to take precautions against liability.
8. Opt out
If a user makes a request to receive information in an ongoing manner through this Service by providing their e-mail address (for example, requesting a subscription to one of our online publications), a user may make a request to discontinue future mailings. Similarly, if you receive information about a TRUE AFTERCARE service through e-mail, you may make a request to discontinue receiving similar messages in the future. All such materials sent to you by e-mail will contain information about how to opt out.
Part III – Terms and Conditions for this Service
TRUE AFTERCARE provides this Service to allow its users to view information, communicate with our providers and staff and each other, and obtain clinical and insurance services. This resource is not a substitute for the advice of your personal physician or other qualified health care professional. The mention of specific products or services by this Service does not constitute or imply a recommendation or endorsement by TRUE AFTERCARE unless it is specifically stated.
This Service may provide links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of other websites. Consult the privacy statement of each website you visit. Links to other websites do not constitute or imply endorsement by TRUE AFTERCARE of those sites, the information they contain, or any products or services they describe.
Access, correction, and data integrity
Although we attempt to ensure the integrity and accurateness of this Service, we make no guarantees as to its correctness or accuracy. It is possible that the Service could include typographical errors, inaccuracies, or other errors, and that unauthorized additions, deletions, and alterations could be made to the Service by third parties. If an inaccuracy arises, please inform us so that it can be corrected.
Revisions, changes, and updates
We may revise our policies and the information provided by this Service or change or update the Service without notice. TRUE AFTERCARE may also make improvements and/or changes in products and/or services described in this information or add new features at any time without notice. Any revised policy will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We encourage you to periodically reread these Terms and Conditions to see if there have been any changes to our policies that may affect you.
Visitor/member message boards and other social media accounts/interactive areas
TRUE AFTERCARE may, but is not obligated to, monitor or review any areas of this site where visitors transmit or post communications or communicate solely with each other, including, but not limited to, message boards and other user forums, and the content of any such communications. TRUE AFTERCARE, however, will have no liability related to the content of any such communications, whether arising under the laws of copyright, libel, privacy, obscenity, or otherwise. TRUE AFTERCARE retains the right to remove, in its sole discretion, communications that include any material deemed abusive, defamatory, obscene, or otherwise inappropriate. Patients and visitors to the website should not include their protected health information in any visitor or message board that is publicly viewable.
TRUE AFTERCARE provides the information on this Service. This site and its content and site-related services are provided “as is”, with all faults, with no representation or warranties of any kind, either expressed or implied. You assume total responsibility and risk for your use of this site, site-related services, and hyperlinked websites. No oral or written information or advice given by True AfterCare not its authorized representatives shall create a warranty nor in any way increase the scope of this warranty.
LIMITATION OF LIABILITY
TRUE AFTERCARE, its suppliers, and other third parties mentioned on this site are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages (including, without limitation, those resulting from lost profits, lost data, or business interruption) arising out of or relating in any way to our site, site-related services and products, content or information contained within our “site” and/or hyperlinked website. Your sole remedy for dissatisfaction with our site, site-related services, and/or hyperlinked websites is to stop using our site and/or those services.
Except as otherwise indicated, all content on this site, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, “look and feel” and software, is the property of TRUE AFTERCARE and/or its licensors and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of TRUE AFTERCARE and/or its licensors and is protected by United States and international copyright laws. Unless specifically authorized in writing by TRUE AFTERCARE, any use of these materials, or of any materials contributed to this site by entities other than TRUE AFTERCARE on any other website or networked computer environment for any purpose is prohibited. Copyright 2018, TRUE AFTERCARE. All rights reserved for all countries. Any rights not expressly granted by these terms and conditions or any applicable end-user license agreements are reserved by TRUE AFTERCARE. The materials provided by this Service may be downloaded and/or reprinted for personal use only. Permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason is expressly prohibited, unless prior written consent is obtained from the copyright holder(s).
Trademarks and service marks
All names, words, symbols, and graphics representing True AfterCare, TRUE AFTERCARE, are the trademarks or registered trademarks of True AfterCare and protected by trademark laws of the U.S.A. and other countries. Other proprietary TRUE AFTERCARE may be designated as such from time to time on this site through use of the TM, SM, or ® symbols. Users of this site are not authorized to make any use of the TRUE AFTERCARE marks, including, but not limited to, as metatags or in any other fashion which may create a false or misleading impression of affiliation or sponsorship with or by TRUE AFTERCARE.
Infected or Corrupted Materials
You also understand that the Provider cannot and does not guarantee or warrant that files available for downloading through the Service will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. TRUE AFTERCARE does not assume any responsibility or risk for your use of the Service.
Questions, complaints, and contacts
If you have any questions about this policy and agreement, including your rights under this document, you can contact the TRUE AFTERCARE Chief Operating Officer by telephone at 480-305-6036 or by U.S. mail at the address below:
True AfterCare | Attn: Chief Operating Officer
14362 N. Frank Lloyd Wright Blvd.
Scottsdale, AZ 85260